FREE SHIPPING UK

FAQ's

COVID-19 DISCLAIMER

We humbly ask your understanding and patience due to the current Coronavirus pandemic. Standard shipping will be delayed for all countries. We will continue to work to deliver your order as soon as humanly possible. We sincerely apologise for any inconvenience caused and thank you for your understanding. CLICK HERE for more details.

BREXIT DISCLAIMER

Due to Brexit policies and implementation of import taxes on products shipped from the UK, European customers are advised that there will likely be charges to pay when receiving your order. We are working towards a more permanent solution for our EU customers. Whilst shipping is still free, it is unfortunately unavoidable in the meantime that there may be a fee to pay on the import of goods. We are not responsible for covering this cost. Customers are advised to check with their local government body/organisation for further details on receiving imported goods from outside of the EU. Any orders refused by the customer and returned to us, will be liable for return shipping costs given that we don't charge for the initial shipping of your order. We thank you for your patience and understanding during this unpredictable time.

I’M INTRIGUED. WHAT IS SOLID STATE?

We have that effect. Solid State is the world’s only solid grooming company. We act like it’s no big deal, but deep down, we know it is.

I HEARD YOUR PRODUCTS WERE MADE BY SACRED MONKS SOMEWHERE IN TIBET. IS THIS TRUE?

Not quite. All Solid State products are made in Melbourne, Australia using local ingredients that we pretend were sourced from exotic places around the world. Not that we need to; the local Australian botanicals are quite clearly the best.

WHY IS SOLID STATE GROOMING SO MUCH SMARTER, SEXIER, COOLER, MORE GOOD LOOKING AND GENERALLY BETTER THAN TRADITIONAL GROOMING?

Solid State grooming is like a cherry red ’69 Ferrari Dino with tan leather interior. Traditional grooming is like a ’99 Toyota Corolla with a little tree air freshener in New Car Smell. Why? Here’s three reasons: Solid formulas mean you can clean that manly face, or tame that wild hair with your bare manly hands. They’re wax-based — not water-based — so the planet will love you. Not just because you smell nice. Our products are 80% smaller and more convenient than traditional products, yet they last longer. Genius.

WHAT ARE THE PRODUCTS MADE FROM?

Picture it: Kakadu Plum from deep in the Australian wilderness. Sage Oil, sourced from the souks of Marrakech. Violet Leaf from a lonely tree atop a mountain in Iceland. Our ingredients don’t come from those places, but you get the idea. More info on our products here.

DO YOU ALSO SELL SPRAY COLOGNE, FOR MORE INFERIOR MEN?

How dare you.

DOES SOLID STATE TEST ON ANIMALS?

If you’re referring to the wild man, yes. If you’re referring to fluffy bunnies, absolutely not.

I WANT TO BE MORE IMPRESSIVE SO I’M SWITCHING TO SOLID COLOGNE. HOW DO I USE SOLID COLOGNE?

Congratulations. Swipe a finger across the cologne and apply to the pulse points on your neck and wrist. Toss it in your pocket or bag for touch-ups. Fix yourself a drink and sit by the phone, which should be ringing any minute. Solid State cologne enjoys being close to your body. Your body heat will soften the wax, allowing for easier application.

HOW DO I STORE THIS STUFF?

There’s just one rule: don’t leave it in direct sunlight or in a hot car. I guess that's two rules. Other than that, you can store Solid State products wherever your grooming is kept: in your bag, in the bathroom cupboard or in the teeny tiny space you’ve been assigned in the shower.

HOW LONG DOES IT LAST?

Provided you don’t ignore our one simple rule, Solid State products can last for 12 months. We told you: small but mighty.

I WANT IT. I NEED IT. WHERE DO I BUY IT?

This is awkward. Not sure how you missed it, but you can shop Solid State right here at solidstateformen.com — where is says Shop. Old-fashioned type? Solid State is also available from a range of boutique stores and barbershops, which you can find here. If you know of a business that should be stocking Solid State, tell them to get in touch with us. But not between 8-9pm. That’s when we comb our hair.

I’D LIKE YOU TO TAKE MY MONEY. WHICH PAYMENT METHODS DO YOU ACCEPT?

Solid State processes all payments via PayPal, and accepts payment via Visa, Mastercard, Amex and PayPal.

FOR SOME STRANGE REASON, I’D LIKE TO RETURN A PRODUCT. WHAT’S YOUR POLICY?

Product arrived damaged or defective? Changed your mind? Had one too many whiskeys and ordered something without realising? We exchange and refund all products within 30 days of purchase. Click here for details.

CAN I TRY BEFORE I BUY?

Well, no. Thanks to the sheer volume of requests and the logistical nightmares, we don’t offer samples. What we do offer is loophole for rebellious types, in the form of a 30-day trial period. If your extraordinarily soft skin hasn’t convinced you by then, you can return your product — even if you’ve used it — for a full refund. Click here for details.

I OWN AN EXTRAORDINARY BOUTIQUE OR BARBERSHOP. CAN I BECOME A STOCKIST?

You sound like our kind of person. Do you also tell the most interesting stories at parties? Click here to enquire about becoming a stockist and we’ll get back to you ASAP.

IS THERE ANYTHING YOU CAN’T DO? ANYWHERE YOU WON’T GO?

No and no. We ship worldwide — with the exception of a small group of countries that do not guarantee delivery. To find out whether we can reach you, enter your country at checkout. UK orders will be sent via Royal Mail Standard, International orders will be sent via Royal Mail International Tracked.

WILL MY ORDER COME WITH TRACKING?

Yes — all orders worldwide come with tracking. You’ll receive your tracking number in your confirmation email, then you can take the day off and wait for it to arrive.

I’M EXCITED AND IMPATIENT. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We would be too, if we were you. All orders are shipped within 48 business hours from our Warehouse in Gloucester, but shipping times vary depending on where you are. The below timeframes do not include weekends or British public holidays as our fulfilment centre is closed, and we’re probably out climbing a mountain without a shirt on or something. Also, the post office is shut. Tracking is provided on all international shipments.

UK ORDERS will see super FAST delivery, 2-3 business days from date of despatch. Offshore Islands, Scottish Highlands and Northern Ireland can take from 2-5 working days.

INTERNATIONAL ORDERS can take 3-5 working days from date of despatch. In rare cases, it may take a bit longer, if customs decides to hold onto your shipment for any reason (stopped in their tracks by the intoxicating scent, no doubt).

DO INTERNATIONAL ORDERS GET SLAPPED WITH DUTY AND IMPORT TAXES? By us? Never. Unfortunately, we can’t take responsibility for any additional charges applied to your parcel upon entry into the country. You’ll need to take it up with your president.

***Please note delays are to be expected on all shipments heading into the EU from the UK, as a result of backlogs in your local customs department. We appreciate your patience and understanding here.

DO YOU HAVE ANY OTHER LIFE ADVICE?

Yes. If you see a grown man riding a scooter, cross the street.