FAQ's

Take yourself off the naughty list this year, and make sure you've placed your orders by Mon 18th Dec.

That's for shipping to metro spots. If you're sending gifts outside the city, better aim for an earlier post. We're all about peace, no drama around the tree, right?

Also, whilst we're sipping on an Old Fashioned and soaking ourselves in our new EDPs, our office and fulfilment warehouse will be closed from 23rd Dec - 1st Jan '24. 

Merry Christmas, ya filthy animals! 

We have that effect. Solid State is the world’s only solid grooming company. We act like it’s no big deal, but deep down, we know it is.

Not quite. All Solid State products are made in Melbourne, Australia using local ingredients that we pretend were sourced from exotic places around the world. Not that we need to; the local Australian botanicals are quite clearly the best.

Solid State grooming is like a cherry red ’69 Ferrari Dino with tan leather interior. Traditional grooming is like a ’99 Toyota Corolla with a little tree air freshener in New Car Smell. Why? Here’s three reasons: Solid formulas mean you can clean that manly face, or tame that wild hair with your bare manly hands. They’re wax-based — not water-based — so the planet will love you. Not just because you smell nice. Our products are 80% smaller and more convenient than traditional products, yet they last longer. Genius.

Picture it: Kakadu Plum from deep in the Australian wilderness. Sage Oil, sourced from the souks of Marrakech. Violet Leaf from a lonely tree atop a mountain in Iceland. Our ingredients don’t come from those places, but you get the idea. More info on our products here.

How dare you.

If you’re referring to the wild man, yes. If you’re referring to fluffy bunnies, absolutely not.

Congratulations. Swipe a finger across the cologne and apply to the pulse points on your neck and wrist. Toss it in your pocket or bag for touch-ups. Fix yourself a drink and sit by the phone, which should be ringing any minute. Solid State cologne enjoys being close to your body. Your body heat will soften the wax, allowing for easier application.

There’s just one rule: don’t leave it in direct sunlight or in a hot car. I guess that's two rules. Other than that, you can store Solid State products wherever your grooming is kept: in your bag, in the bathroom cupboard or in the teeny tiny space you’ve been assigned in the shower.

Provided you don’t ignore our one simple rule, Solid State products can last for 12 months. We told you: small but mighty.

This is awkward. Not sure how you missed it, but you can shop Solid State right here at solidstateformen.com — where is says Shop. Old-fashioned type? Solid State is also available from a range of boutique stores and barbershops, which you can find here. If you know of a business that should be stocking Solid State, tell them to get in touch with us. But not between 8-9pm. That’s when we comb our hair.

Solid State processes all payments via PayPal, and accepts payment via Visa, Mastercard, Amex and PayPal.

Product arrived damaged or defective? Changed your mind? Had one too many whiskeys and ordered something without realising? We exchange and refund all products within 30 days of purchase. Click here for details.

Well, no. Thanks to the sheer volume of requests and the logistical nightmares, we don’t offer samples. What we do offer is loophole for rebellious types, in the form of a 30-day trial period. If your extraordinarily soft skin hasn’t convinced you by then, you can return your product — even if you’ve used it — for a full refund. Click here for details.

You sound like our kind of person. Do you also tell the most interesting stories at parties? Click here to enquire about becoming a stockist and we’ll get back to you ASAP.

No and no. We ship throughout Europe — with the exception of a small group of countries that do not guarantee delivery. To find out whether we can reach you, enter your country at checkout. EU orders are sent via An Post or DPD. 

Yes — all orders worldwide come with tracking. You’ll receive your tracking number in your confirmation email, then you can take the day off and wait for it to arrive.

We would be too, if we were you.

All orders are dispatched within 48 business hours from our Ireland warehouse, excluding weekends or public holidays as our fulfilment centre is closed, and we’re probably out climbing a mountain without a shirt on or something. Also, the post office is shut. Tracking is provided on all shipments.

IRELAND: 2-3 business days.

REST OF EUROPE: 5-7 business days. 

*Shipping timeframes are a guide and may vary depending on your location.

CHRISTMAS CUT-OFF DATES

Within Ireland:
An Post: 22nd December 2022

Europe:
An Post: 13th December 2022

***Please note delays are to be expected during the peak holiday season. We appreciate your patience whilst we get your orders out on a first in first out basis.

WILL MY ORDER GET SLAPPED WITH DUTY AND IMPORT TAXES?  Thankfully we have you covered here, there will be no duties and import taxes on your order. 

Yes. If you see a grown man riding a scooter, cross the street.